ABOUT US

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HOW DO WE HELP?

Simple. With free delivery of food and essential supplies to the ones more in need like elderly people, immunocompromised and people in quarantine. We call ourselves invisible because, unfortunately, given what is known about COVID-19, we want to minimize as much direct contact in our deliveries as possible.

“In this incredibly isolating time, we’re happy to provide you with a connection and to give something back to the Maltese society, a place which we call our home.”

HOW IT WORKS

Our online platform is meant to put in touch the ones in need, with volunteers, in a decentralized manner, as there is no actual intermediate central physical organisation involved. It acts as a facilitator to bring individuals together who are willing to help, without creating potential bottlenecks, as we see an immense increase of people in need within the coming months.

MISSION

Tough times sometimes bring out the best in people. Thankfully, this virus-dominated period has showcased this very facet of human nature. The idea of having all hands on deck and working together as a single, solid unit for the general good has been fostered in all COVID-hit countries, and Malta is no exception.
This is the philosophy behind the volunteer-based initiative Invisible Hands, which was conceived by Malta’s international community last month when the first cases relating to the global pandemic first made themselves felt on the island.
The group offers the delivery of crucial items such as groceries and medicine to families and people hard-hit by a different way of life that the virus has created.

Taking its cue from New York and New Jersey in the United States (see https://www.invisiblehandsdeliver.com/) , the Malta-based group particularly targets the more vulnerable members of society, such as the elderly or the infirm, individuals with health issues, pregnant women, those currently in quarantine and anyone else who may be indicated by the World Health Organisation or local government sources.

Invisible Hands Malta operates a very user-friendly, simple website via which people in need can apply for help: invisiblehandsmalta.org. It also takes into account that some residents just aren’t familiar or comfortable with the use of technology, and has its own landline that can be called via +356 216 691 69 (Maltese / English – available 24/7).

SAFETY

Invisible Hands makes sure that it abides by the idea of ‘contactless’ help. It is important to keep a safe space between volunteers and clients, so members of the group follow the Safety Guidelines adopted in order to keep direct contact to a minimum. Volunteers not only wear safety gear, such as masks and gloves but also deposit the items delivered behind the residents’ doors. Volunteers are encouraged not to accept cash and to be refunded by electronic payment such as Revolut.

Invisible Hands reminds us that during crisis-driven times, we are all one community. Its international dimension is testament to just how true this is. Its volunteers hail from all around the globe and just want to make sure that they pass on a worthwhile contribution to their adopted country. The core team includes members dealing with important aspects such as website development, UX design, social media and communications, and project management.

Invisible Hands Malta is indebted to Saint James Hospital, which supplied it with 100 free masks and gloves, as well as GO Business, providers of support in the form of free landlines.
To protect both sides, the elderly as well as the volunteers from bad intentions, as we saw recently in the news, we implemented an SMS verification system to verify each other’s identity. Once the volunteer reaches the drop-off point, both will receive an automated SMS with a unique keyword to make sure the integrity of the order is guaranteed.

Source: https://www.tvm.com.mt/mt/news/refugjati-cemplu-lill-caritas-biex-jghinu-bl-ikel-lill-girien-maltin-taghhom/

Who Is Behind Invisible Hands Malta?

“In this incredibly isolating time, we’re happy to provide you with a connection and to give something back to the Maltese society, a place which we call our home.”
Maybe you?
WRITE US
Daniel
ENERGY
Federica
SOCIAL MEDIA
Mary
PHONE / TRANSLATION
Michele
UI / WEB
Carsten
ADVISOR / MARKETING
Pierre
ON THE GROUND MAKING THIS HAPPEN
Loic
BACKBONE / WEB